Quick answers to common questions, and how to reach the Real Victors team when you need a human.
Tap Log in on the welcome screen, then Forgot password? We'll send a reset link to the email you signed up with. Links expire after 60 minutes for security.
Check your spam or promotions folder first. If it still isn't there after ten minutes, email us at hello@realvictors.com with the email address you used to sign up.
Open the app, go to your profile, tap the settings icon, then Edit Profile Info.
Email cannot be changed once your account is created. The email you sign up with is the one tied to your account permanently. If you need a different email, you'll have to delete your current account (Settings → Delete Account) and sign up again with the new email. We may add an in-app email change flow in the future, but it isn't available today.
Real Victors is an adults-only Service. You must be at least 18 years old to download, register for, or use the app. If you are under 18, please do not download or install Real Victors. At sign-up you confirm you are 18+ with a checkbox, and during account setup you provide your date of birth so we can verify it. See our Terms of Service for the full eligibility rules.
In the app: Settings → Delete Account. This is permanent. Once you confirm, your profile, games, RSVPs, ratings, and uploaded content will be removed within 30 days. Payment transaction records that we are legally required to keep (Canadian tax records) cannot be deleted on request, but they are not visible to other users. If you want to come back later, you will need to create a new account.
Most of what you see on the app is an RV Run: Real Victors books the court, caps the spots, splits balanced teams, runs the clock and the scoreboard, and films the night. A small number of games come from approved hosts we've verified, and teams can challenge each other directly. Whoever is running a given game is shown on the game page.
Open the game in the app and tap Leave Game. The earlier you do it, the sooner someone on the waitlist can take the spot. Repeated no-shows can lead to account restrictions.
The Games tab shows the next RV Runs plus any other games in your area. Grant location access for the most accurate results. You can also filter by skill level, gender, and whether the game is free or paid.
For an RV Run, Real Victors sets the price of a spot and it's on the game page before you commit. For a game put on by an approved host, that host sets the entry fee. Either way, at checkout you also pay a small Real Victors service fee, a flat payment-processing fee, and any sales tax that applies (we aren't collecting sales tax right now). The full breakdown is shown before you confirm, so there's no hidden math.
Per team. Challenging another team directly is open to everyone on the app. One person (the accepting team's owner or admin) pays the per-team fee on behalf of the whole roster at the moment they accept the challenge. Individual players on the team don't pay anything to Real Victors directly.
Team Nights are different. There, a squad books a block of spots inside one of our runs, so the price is per squad for the number of spots you take, and any spots left over are filled by solo players who get drafted onto balanced teams.
On a game run by an approved host, we take a percentage of the entry fee as a platform commission, plus a small service fee from the player at checkout. The exact rates are shown to approved hosts when they enable paid games and to players right before they pay. On an RV Run, the price of a spot covers the court, the staff, the kit, and the filming.
This applies to verified hosts running their own paid games. Real Victors holds payments for about 24 hours after the game starts so we have a clean window to issue refunds for cancellations. After that, the host's share moves to their Stripe account. Stripe then runs its own settlement cycle (usually 2 to 7 business days for new accounts) before depositing to the host's bank. New hosts will see “Pending” on their first payout while Stripe's buffer applies; this window shortens as the account builds history.
Yes, automatically. When a paid game is cancelled, every player who paid gets a full refund issued to the card they used. That covers a run we call off ourselves, a game an approved host cancels, and a game that doesn't reach its minimum number of players and gets cancelled automatically. Refunds take 5 to 10 business days to show up on a card statement depending on the issuing bank. You don't need to ask for it or chase anyone.
More than 24 hours before the game starts: open the game and tap Leave Game. You'll get a full automatic refund.
Less than 24 hours before: leaving forfeits the payment, because the court and the capacity for that night are already committed against your spot. The app shows a clear warning before you confirm. If something genuinely went wrong (injury, emergency), email us and we'll review.
No. That means you're using a pre-launch build of the app (TestFlight on iOS, Internal Testing on Android) and we're running payments in Stripe's test mode. No real money moves; test cards are required. The banner goes away automatically in production builds from the App Store / Play Store.
This one is for hosts we've already approved. Hosting paid games is invite-only right now, so if you haven't been verified yet, start with “Can I host games with Real Victors?” below.
Once you're verified: in the app, go to Settings → Payments & Earnings → Set up payouts. You'll be sent through a short Stripe Connect Express onboarding flow (managed entirely by Stripe, not by us) where Stripe collects the identity and bank info they need under Canadian financial regulations. Most accounts are approved within minutes; Stripe occasionally asks for an additional ID verification step that adds 1 to 3 days. You'll see a clear “Ready” state in the app when payouts are enabled.
If you're a verified host: Settings → Payments & Earnings → Earnings tab. It shows held payments (waiting for the 24h post-game window), paid-out payments (sent to Stripe), and refunded payments. From there you can open the Stripe Express dashboard for the granular per-payout view (taxes, fees, deposit dates).
Email hello@realvictors.com with your username, the game name and date, and what you expected to see vs. what showed up. Include screenshots if you have them. We respond to payment queries within one business day.
We'll issue Canadian tax slips (e.g. T4A) once a host's earnings cross the legal reporting threshold for the tax year. We'll notify you ahead of time the first year you're eligible and tell you where to download your slip. Until then, hosts are still responsible for declaring host earnings on their own returns.
Your card details are entered directly into a Stripe-controlled form and go straight to Stripe, not to Real Victors. Real Victors never sees or stores your full card number, CVC, or expiry. We see only metadata such as the last 4 digits and the card brand. See our Privacy Policy for details.
If it was an RV Run, email hello@realvictors.com with the game name, the date, and what happened. Cancellations are refunded automatically, so you only need to write in when something else went wrong.
If the game was put on by an approved host, contact that host first through in-app chat. If they don't respond, or they refuse for a game they cancelled or failed to deliver, email us with the same details and we will look into it.
Hosting is invite-only right now. During the current season Real Victors organizes the runs itself, and we approve a small number of outside hosts by hand so the quality of the night stays consistent. There is no self-serve “post a game and start charging” flow.
If you want in: open the app and request host access from the Create screen, and tell us what you run and where. We review requests as we go and reach out when there's a fit. You can also email hello@realvictors.com with the subject “Host request.”
One thing that isn't gated: challenging another team directly is open to everyone. Build a team in the app and send a challenge, no approval needed.
Payouts to your bank account happen on Stripe's standard schedule (typically 2 to 7 business days after the game, depending on your bank). You can track your payouts in your Stripe dashboard, accessible from inside the app.
Settings → Privacy Settings. When private, your detailed activity is hidden from people who aren't your friends. Your basic profile (name, photo, position) stays visible so other players can recognize you in games you join.
We're building in-app reporting and blocking. Until those ship, email hello@realvictors.com with the subject “Safety report”, the player's username, the date, and a short description of what happened. We respond to safety reports within one business day.
Email us at hello@realvictors.com with the subject “Chat harassment”, the player's username, and a screenshot of the conversation if you can. We take harassment seriously and may suspend or remove accounts that violate our Terms of Service or Community Guidelines. For severe situations involving threats of physical harm, contact local emergency services first, then report to us.
Email hello@realvictors.com with the subject “Data export request.” We respond within 30 days. See our Privacy Policy for the full list of rights.
Settings → notification preferences (or your phone's system Settings → Real Victors → Notifications). You can fine-tune game reminders, RSVP updates, team messages, and marketing notifications independently.
Check your device's system settings to confirm Real Victors has notification permission. On iOS this lives at Settings → Notifications → Real Victors. On Android it's Settings → Apps → Real Victors → Notifications. Also confirm Do Not Disturb / Focus Mode isn't silencing the app.
We collect anonymous crash reports automatically so we can fix issues. If the same crash keeps happening, email us with the device model, OS version, and what you were doing right before the crash.
Email hello@realvictors.com with the subject “Feature idea.” We read every one. We can't promise a timeline, but the best ideas come from active players.
For press, partnerships, sponsorship, or business inquiries, email us at hello@realvictors.com and we'll route it to the right person.
Email hello@realvictors.com. Real humans read every message. Most replies go out within 24 hours on weekdays.